When will my order ship? Most in stock items ship within 24 hours of your order printing in our warehouse. Most back ordered items ship within 24 hours of the back ordered products becoming complete and available.

Standard Shipping: GetTools.com uses UPS to ship most items under 150lbs and certain size limits set by UPS. Larger items are shipped by truck line delivery. The truck line companies we use vary based on destination and other factors. Trucking companies sometimes charge extra fees after the delivery is made for certain things. Example; lift gate requirements, residential deliveries, jobsite deliveries, appointment required, etc. Each trucking company has their own extra fee policy. We are not always aware of the requirements to make your delivery so sometime these fees are billed after the delivery is made. The customer is responsible for any additional fees. We reserve the right to cancel orders due to difficult shipping destinations.

We reserve the right to change your shipping method or carrier: In order to expedite your order we may need to change the carrier or method of delivery. While we try to stock every item we sell on the website, there are some items that run out of stock or we do not stock yet. In these cases, if we can have the items shipped directly from the manufacturer, this greatly speeds up our ability to deliver the item quickly.

Damage: Should your items arrive damaged,  it is the customers responsibility to refuse the damaged product and send it back with the delivery driver. Next, contact GetTools.com and inform us of the damaged product and refusal. Any claims regarding your shipment must be filed with GetTools.com within 3 business days of delivery.